Change control management

Overview

Change control establishes a process for reviewing all change requests (CR), approving and managing changes to:

  • project products
  • deliverables
  • documents and
  • communicating decisions.

Adherence to a change control process:

  • helps prevent unauthorised changes
  • minimises disruption to the project and
  • ensures the necessary input and evaluation to support informed decision making.

Key activities

Change control management includes the following key activities:

  • Change control planning – The change control plan is developed, describing the approach for change control management.
  • CR initiation – Project change may be identified by any project team member or stakeholder.
  • CR review – The change request is reviewed to determine its high-level impact on outputs, outcomes and benefits.
  • CR analysis – If necessary, detailed analysis may be required. All options relating to the change are captured and evaluated. To be accepted, a proposed change should be beneficial, practical and affordable.
  • CR decision – A decision is made based on analysis to approve, reject, defer or escalate the change.
  • CR implementation – Project resources coordinate and carry out the actual changes outlined in the approved change request.
  • CR closure – Once the changes have been completed, all change documentation is updated as necessary and finalised and the affected stakeholders are notified the change has been implemented.
  • CR monitoring and reporting – Monitoring and reporting the status of change requests is continuous throughout the project.

Key outputs

  • Change control management plan.
  • Completed change request form(s).
  • Updated project artefacts and deliverables.
  • Changes to the project.
  • Change request reports.

Last updated: 16 April 2021

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