Transform and improve online government services

The NT Government will continue to invest in digital transformation to improve and streamline delivery of government services.

The NT Government has been leveraging digital technology to streamline government services over many years, making more services available online all the time. Digital technology reduces wait times, removes roadblocks for Territorians and improves service delivery.

Making government services more efficient and accessible has a positive impact on the lifestyle of Territorians as they spend less time searching for essential services and more time with their families and connecting with their communities.

Our action plan

• Deliver more online government services that are faster and simpler.
• Improve the NT Government website so people can quickly find services and support.
• Reform government’s ICT governance frameworks to maximise the benefits from its digital investment.
• Deliver digital licences for Territorians that are quick and easy to use.

Benefits to Territorians

This will benefit Territorians in many ways.

Business owners

Improvements to NT Government’s online services will make it easier for business owners to access government services and reduce the administrative effort required to report or engage with the NT Government.

Territorians and territory communities

Streamlining government services will mean Territorians can access the services and products, including their digital driver licence, online and at any time they need.

Delivery of government services

Investment in digital transformation will continue to support the NT Government’s goals and improve efficiency in delivering government services.

Action taken

We’re already taking action:

• Delivered Territory Services, an online platform designed to streamline access to government services for Territorians and Territory business.
• Trialling an online booking service for Motor Vehicle Registry in Darwin for people who need to visit in person, saving time waiting in line.
• Delivered a new Bus Tracker app supporting improved access for public transport passengers.

Alignment to government priorities

These initiatives directly support the NT Government’s key priorities - Building a safer, stronger, prosperous Territory.

Reducing crime

Technology assists to make the Territory safer and will support reforms in the justice system.

Through faster responses to incidents and improved connection between frontline teams, the justice system can better respond to changing situations and ensure there are relevant and timely insights.

Rebuilding the economy

Reducing costs to local business by streamlining NT Government services. Optimising regulatory and administrative processes and removing unnecessary touch points will help to make the Territory a highly competitive investment environment and support business growth.

Restoring our lifestyle

Making NT Governments online services fast and easy will lead to reduced waiting times and improved access to government services. This will contribute to making life easier for Territorians.

Measure of success