Issue management

Overview

Issue management provides an efficient and effective method for identifying, analysing, tracking and resolving project issues.

It addresses obstacles that can hinder project success or block the project from achieving its goals.

An issue management process provides an efficient and effective method for identifying, analysing, tracking and resolving project issues.

Key activities

Issue management includes the following key activities:

  • Issue management planning – The issue management plan is developed, describing the approach for issue management.
  • Identify and capture – Issues may be identified at any time by any project team member or stakeholder.
  • Analysis – The analysis and prioritisation of issues allows for effective management of the issue.
  • Resolve – The resolution will contain a plan of action that needs to be carried out to resolve the issue and possible escalation triggers.
  • Escalate – The escalation process ensures that critical issues reach the appropriate decision-making authority for resolution; in a timely manner, to avoid adverse impacts to the project.
  • Close – Upon completion of the resolution, the issue register is updated with the final results of the resolution.
  • Monitoring and reporting – Monitoring and reporting the status of issues is continuous throughout the project.

Key outputs

  • Issue management plan.
  • Issue register.
  • Issue reports.
  • Exception reports.
  • Exception plans.

Last updated: 16 April 2021

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